EVENTS
Webinar: Labor & Technology Management Strategies for Restaurants
July 14, 2022 | 2pm ET
Register Here
Join us as we share with the industry key findings across restaurant segments, prioritized and organized by operational categories and opportunities for improvement.
Webinar: Online Ordering & Off-Prem
July 13, 2022 | 2pm ET
Register Here
Actions & solutions to optimize off-prem sales: online ordering, drive-thru, delivery and curbside pickup.
ICYMI: Now Streaming On Demand
Webinar: Where Contactless Transactions Are Headed
View On-Demand
From voice, mobile, interactive cars, and more, there are more “touchless touch points” than ever. HT Editor in Chief Robert Firpo-Cappiello will gather essential insights from top restaurant technologists, providing a do-this-not-that roadmap for the near term.
Webinar: Why Non-Discount Rewards are the Future of Restaurant Loyalty
Watch On-Demand
Traditional loyalty - relying exclusively on discounts, coupons, and freebies is a thing of the past. Not only are these types of rote rewards expensive but they risk devaluing your brand and attracting the wrong customers. The growth of online ordering channels brings restaurants more data than ever before. With the right loyalty program, this data can power personalized engagement to deliver relevant rewards to customers that go beyond generic discounts.
Join Zach Goldstein alongside leading restaurant operators to learn why the future of loyalty means non-discount, experiential, and exclusive rewards. This webinar will share how restaurants can offer these different types of rewards to drive customer lifetime value.
Webinar: Customer Record Data Standard Workgroup Official Launch
Watch On-Demand
RTN is proud to release a new, critical specification for the restaurant industry. Join us as we announce the Restaurant Customer Record Data Specification, created to alleviate complications related to:
- Collecting fragmented, non-uniform customer profiles
- Managing customer data via disparate systems
- Maintaining integrity when collecting and handling customer data
- Owning the customer, cultivating loyal fans, understanding customer
- behavior, sparking repeat business
This work is the result of many months of RTN members collaborating to standardize the structure and communication of customer profiles, enabling restaurants to create a competitive advantage with the customer data they own.
Webinar: 2022 Restaurant Technology Study: Making Magic Happen
Watch On-Demand
Tech budgets are increasing, with integration, mobile transactions, and digital engagement leading the way. HT surveyed restaurant operators who represent more than 50,000 locations across the U.S. to deliver data-driven insights on the state of our industry, including financial outlooks, strategies, and investments. Highlights include:
- How challenges such as legacy and integration, labor, and lack of data analytics maturity are impacting the industry.
- Plans to increase tech budgets
- Adoption of tech that guests demand
- Off-prem solutions
- The state of emerging technologies, including in-car ordering
Webinar: COVID, YOLO, BOPIS … and the Restaurant Digital Experience
Now available on on-demand.
Whether it’s COVID, Curbside, the labor shortage, or the supply chain, the past 24 months have changed customer expectations, preferences, and habits. How are leading restaurant operators using technology to create the place-based digital experience customers crave?
In this webinar, Checkers’ CIO Minh Le joins SageNet’s digital experience guru IV Dickson and SageNet’s restaurant technology expert Joel Fusco to take a look at the challenges of a post-pandemic restaurant, and how restaurant innovators are using the latest technologies to increase basket sizes, drive-up customer loyalty, and enhance the customer experience.
MURTEC
March 7-9, 2022 | Las Vegas
Check out the MURTEC 2022 Content Hub for highlights from our educational sessions, thought leadership from the restaurant industry’s most innovative solution providers, and a Solution Center with links to event sponsors’ resources.
Webinar: 2022 Lodging Technology Study: Redefining the Guest Experience
January 26, 2022 at 2pm ET
Now available on on-demand.
Take a deep dive into HT's 2022 Lodging Technology Study. Learn how hotels are doing more with less, balancing shrinking budgets and enduring pain points with enthusiasm for innovative guest-facing technologies.
HT-NEXT 2021
December 13-16, 2021
The Fairmont Scottsdale Princess, Scottsdale, Arizona
From cherished family vacations to face-to-face meetings, hotels enable a fundamental human need: being together. As travelers return to satisfy this enduring need, they bring new expectations for personalization, transparency and efficiency, now powered by technology.
Webinar: 2022 POS Software Trends: Integration, Mobility & Analytics
December 2, 2021 at 2pm ET
Now available on on-demand.
Take a deep dive into HT's 2022 POS Software Trends Report. Register now for an exciting and informative dialogue uncovering how POS data is being leveraged to maximize staffing, inventory, and predictive analytics.
MURTEC Executive Summit
October 13-15, 2021 | Orlando, Florida
Check out the MURTEC Executive Summit Content Hub for highlights from our educational sessions, thought leadership from the restaurant industry’s most innovative solution providers, and a Solution Center with links to event sponsors’ resources.
Webinar: Customer Engagement Technology Study: Powering Hospitality's Recovery
September 23, 2021 at 11am ET
Now available on-demand.
Take a deep dive into HT's 2021 Customer Engagement Technology Study. Watch on demand for an exciting and informative dialogue as we reveal fresh, up-to-the-minute expectations and preferences around critical innovative technologies that are driving customer engagement, and most importantly, revenue!
Webinar: RTN Menu Synchronization Standard
March 9, 2021 at 12pm ET
Now available on-demand.
Restaurant Technology Network's Restaurant Menu Synchronization Software Specification was created by a cross section of restaurant operators and technology solution providers, who defined the need for a single, comprehensive solution to deliver multiple, complex menu systems to various systems, partners, and distributors that consume this information. Used together, RTN’s Menu Synchronization Software Specification and companion documents enable restaurant operators and solution providers to integrate systems vital to any restaurant menu technology ecosystem.
Webinar: RTN's Open API Framework
February 22, 2021
Now available on-demand.
Restaurant Technology Network (RTN) debuts the industry's first and only Open API Framework, cemented in eight key principles. With strong out-of-the-gate adoption from the industry's most powerful restaurant brands and technology companies, RTN's Open API Framework provides a new playbook for successful integration, and compliance will become table stakes for any supplier looking to hold onto and grow market share in the restaurant space.
Webinar: RTN's Fast-Match Tools
Now available on-demand.
Restaurant Technology Network (RTN) demos its Fast Match tools to help restaurants navigate the overwhelming number of vendor solutions providing contactless technologies. See the tools in action, and walk away with immediate access to both tools.
HT-NEXT 2020
Now available on demand!
Check out the HT-NEXT 2020 Highlight Hub, where you can explore our virtual hotel conference. Here you can visit five virtual hotel environments — pre-stay, lobby, guest room, back of house/infrastructure, on property experiences/meetings — and watch audio tours, keynotes, interviews, and panel discussions and much, much more!
Save The Date: HT-NEXT 2021 is Dec 13-16, 2021
Restaurant Next
Now streaming on demand
Restaurant Next 2020 is now available on demand! In the Restaurant Next Highlight Hub, explore the 2020 virtual restaurant conference. Visit all five virtual restaurant environments — Curbside & Delivery, Full Service, Kitchen Solutions, QSR & Drive-Thru, and Universal Solutions — and watch audio tours, keynotes, interviews, and panel discussions and much, much more!